In order to insure that service is not interfered with by a third party, we require all services to be downgraded via written notice. The following is a list of requirements that must be met in order to downgrade a HyperTEK service:

• Compose a notice of downgrade letter on a sheet of company or domain letterhead stating the reason for the downgrade
  
• List the specific service(s) that you want to downgrade
  
• The letter must be signed by an authorized agent of the company
  
• Mail or fax the notice of downgrade to HyperTEK's Customer Support team:
  
  HyperTEK Corporation
  Attn: Customer Support
  PO Box 4327
  Troy, MI 48099-4327
  
  
  Fax: 248.619.0396
  

Note: Penalty fees may be incurred when downgrading a service or account, please review your contract or contact your account representative for more information.